Existing Users
Resources for existing users on how to use their Guardian Leak Prevention System
Valve Controller
- How do I open/close my valve using the App?
- How do I change my Valve Controller's name?
- My Wi-Fi information has changed. How do I configure my Valve Controller to my new Wi-Fi network?
- How do I check if my Valve Controller is paired to the App properly?
- How do I check the firmware version of my Valve Controller?
- How do I check if the firmware on my Valve Controller is the latest?
Leak Detector
- How do I check if my Leak Detector is paired to the Valve Controller?
- How do I check the Leak, Battery & Temperature Status of my Leak Detector?
- How do I edit my Leak Detector's name?
- How do I check if the firmware on my Leak Detector is the latest?
- How do I factory reset my Leak Detector?
- How do I delete my Leak Detector from my Location?
Notifications, App, and Account
- How do I check the version number of my App?
- How do I set/change my notification preferences for the App?
- How do I mark events as "Read"?
- Where do I find the Information Hub?
- How do I add another Location to my App?
- How do I edit my Location's name on the App?
Troubleshooting
- My Valve Controller does not open/close or shows incorrect status
- My Leak Detectors are sending offline alerts after the latest app update
- How do I use the Guardian Debug Tool to update the firmware on my Valve Controller?
- My Valve Controller is unresponsive
- My Leak Detector is not responsive
- My Leak Detector is beeping when dry