Support Agent
Articles
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My Wi-Fi information has changed. How do I configure my Valve Controller to my new Wi-Fi network?
1. If you need to configure your Valve Controller to your new Wi-Fi network, please select its Location from the side menu. Then, click on the "Devices" tab on the bottom bar of the app and click...
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How do I check if my Valve Controller is paired to the App properly?
Your Valve Controller is paired to the app and working as expected if it shows up under your devices in the "Devices" tab on the app and has an "online" status displayed under its name.
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Can Guardian protect me from floods caused by rainfall and sewage backup?
We believe everyone living below the floodplain should use Guardian to monitor their home for floods. Even though shutting off your water main will not stop water from seeping in under a door or...
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My Valve Controller does not open/close or shows incorrect status
1. If your Valve Controller does not open/close or shows "Valve Position" status, then please select its Location from the side menu, then click on the "Devices" tab on the app and click on your Va...
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How do I check the version number of my App?
To check the version number of your Guardian app, please click on the ≡ icon on the top left-hand corner to open the side menu of the app.You will see the app version listed on the side menu, below...
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How do I set/change my notification preferences for the App?
1. To set or change your notification preferences, select your Location from the side menu of the app. 2. Click on "Settings" on the bottom bar of the app and scroll down to "Notifications".3. ...
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How do I update my insurance information on the App?
1. To update the name of your insurance provider, select your Location from the side menu of the app. 2. Click on "Settings" on the bottom bar of the app and edit the name of your insurance pro...
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How do I mark events as "Read"?
1. To mark events or notifications as "Read", click on the ≡ icon on the top left-hand corner to open the side menu of the app. Then, select your Location.2. Click on the "Events" tab on the bottom...
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Where do I find the Information Hub?
The Information Hub is where you will find links to our FAQs, user manual, debug tool, release notes, and more directly from the Guardian app!To access it, please click on the ≡ icon on the top lef...
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How do I add another Location to my App?
1. Open your Guardian app and click on the ≡ icon on the top left-hand corner to open the side menu. 2. Then, click on "Add Location" or "New Location". The app may request location permission ...