Support Agent
Articles
-
Welcome to your new Guardian Leak Prevention System
Congratulations on your purchase of a Guardian Leak Prevention System! The Guardian System has a Valve Controller and Leak Detectors that work together to detect leaks and shut off your water aut...
-
Can I use any Leak Detector with my Guardian Valve Controller?
The Guardian Valve Controller is designed to only work with Guardian Leak Detectors. You will not be able to use any other Leak Detectors.
-
Can one Leak Detector be paired with multiple Guardian Valve Controllers?
Yes, you can pair one Leak Detector with multiple Valve Controllers!
-
When you use the Remote Sensor Probe, does the Leak Detector still detect water?
The use of a Remote Sensor Probe does not affect the performance of a Leak Detector. When a Remote Sensor Probe is connected, the Leak Detectors and the Probe work together to sense leaks.
-
Does Guardian require a hub to function?
No, Guardian does not require a hub to function. Click here to see what you need to use the Guardian Leak Prevention System
-
Can the Guardian Valve Controller be installed on vertical lines?
The Guardian Valve Controller can be installed on both vertical and horizontal lines, the orientation does not impact operation.
-
Can Guardian protect me from floods caused by rainfall and sewage backup?
We believe everyone living below the floodplain should use Guardian to monitor their home for floods. Even though shutting off your water main will not stop water from seeping in under a door or...
-
What Do I Need to Use Guardian?
Guardian installs with no tools, and no plumber or pipe cutting is required. The Valve Controller clamps over your existing valve without any tools, and the Leak Detectors are simply placed thro...
-
How does Guardian prevent water damage?
Guardian consists of two pieces of hardware - the Valve Controller and the Leak Detector. The Valve Controller installs on top of the existing water main valve, while the battery-powered Leak Det...
-
What types of valves are compatible with Guardian?
Compatible Valve: 1. Ball Valves The Guardian Valve Controller will work with most metal quarter-turn Ball valves from 1/2" to 1 1/4". See the example valve below - a handle similar to this one ...