Support Agent
Articles
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Do I need an App to use the Guardian
At the moment, the Guardian Leak Prevention System only works if you use our app. The app is required for installation as well as remote monitoring. A compatible Android or an iOS phone is needed...
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Do I Need Internet to Use Guardian?
Guardian Valve Controllers require an active internet connection transmitted over a 2.4 GHz band for installation on the app. Although many modern routers do transmit both 2.4 and 5 GHz bands, yo...
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Where Should I Place Leak Detectors?
Unwanted water can get into your home because of a failure in any number of places - the drain system, toilet, water heater, and washing machines or other appliances. The Leak Detector can be pl...
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How Does the Leak Detector Work?
All water sensors work using the same principle – two electrical leads are exposed to the water, and the sensor sends a signal when the leads are connected by the water. The Leak Detector has thr...
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Will Guardian send a text notification to my phone or an email when a leak occurs?
Guardian Leak Prevention system is designed to be used with the Guardian app. When there is a leak, the Guardian app will send a push notification to your phone to notify you of the leak. At this...
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How much clearance is required to install my Guardian Valve Controller? What are the dimensions of the Guardian Valve Controller?
Some clearance is necessary for the Guardian Valve Controller to fit in the installation: 4.5” before and after valve (measured from valve’s center) without elbows or other fittings interfering ...
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My Leak Detector is beeping when dry
If your Leak Detector is beeping and showing a "Wet" status even when dry, make sure you wipe all contacts on your sensor. If the beeping persists, please reach out to us at support@getguardia...
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My Valve Controller is unresponsive
Your Valve Controller is unresponsive if: 1. Pressing the grey button on your unit does not open/close your valve 2. Pressing and holding the grey button does not result in the unit beeping 3. ...
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What happens if the power goes out?
To protect your home from leaks while electricity is out, we offer an optional battery backup for the Valve Controller. The battery backup will allow the Valve Controller to send you notification...
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I Just Placed an Order - Can I Change the Shipping Address?
To change the shipping address of an order, please contact us at support@getguardian.com with your order number and the correct ship-to address.